Refund and Returns Policy

Thank you for choosing Prele Care. We value your satisfaction with our products and services and want to ensure that you are completely happy with your purchase. This refund and return policy outlines our procedures for returns and exchanges.

7 Days Money Back Guarantee or Exchange Policy

We offer a 7-day money-back guarantee or exchange on all unused and unopened products. If you are not satisfied with your purchase for any reason, you can return it to us within 7 days of the delivery date to receive a full refund or exchange. Used or opened products will not be accepted for return or exchange.

Return Shipping Costs

If you choose to return a product, you will be responsible for paying the shipping costs to send the product back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please note that shipping costs are non-refundable.

Re-Delivery Fees

If you are exchanging a product, we will pay for the re-delivery fees to send the new product back to you. If you are returning a product for a refund, we will not cover the re-delivery fees.


Once we receive your returned product, we will inspect it to ensure it meets our return policy criteria. If it meets our criteria, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to appear in your account depending on your payment method.

Need Help?

If you have any questions or concerns regarding refunds and returns, please feel free to contact our customer support team at [email protected]. We are here to assist you and provide further guidance.

We value your satisfaction and aim to resolve any issues promptly and efficiently. Thank you for choosing Prele Care as your trusted source for beauty, cosmetic, and personal care products.

Need Help? If you have any questions or concerns about our refund and return policy, please feel free to contact us at {email address}. We will be happy to assist you.